I set an appointment with Greg (the owner) via phone (he answered his phone at 10 pm even while he was at the gym) and then we communicated via text for the rest of our conversations.  One of his guys came out promptly to the appointment, made sure he knew what I wanted and set out to work.  He regrouted some areas of my kitchen floor that had come loose over the past year.  There was also a tile that had been unseated and he laid that back in as well.  Because he was done before the three hours were up, he asked if there was anything else I needed.  I said the bathtub desperately needed recaulking and could he do that, too.  He agreed and did a beautiful job with our dingy old tub.  After he left, I noticed a small problem with the grout in the kitchen.  Greg called to see how the job had gone and if I was happy and I mentioned that I thought there might be something wrong.  He scheduled another appointment for me and kept constant communication with me until he was able to send someone back.  When he did, Greg came first to see the job and make sure the small issue was taken care of properly.  He directed his employee to do whatever areas I asked for and to be sure it was to my liking.  This second employee also did fine work but Greg sent another supervisor, Billy, to make sure I was satisfied with the job.  I was, and they left after cleaning up.

I have purchased several Big Deals through AL; always different providers but each time with the hopes of establishing relationships with the good ones.  Greg was communicative, relatable, and sincere.  He was reachable and returned my texts immediately (even while at Great Adventure with his kids).  When I was unhappy, he came out to rectify that even though it was just a tiny little job.   That kind of dedication is rare and this is a provider who I will call again.